Refund Policy

1. Eligible items and services

Refunds may be granted for eligible products or services purchased directly through melvariona.quest, provided the request meets the criteria outlined in this policy.

• Digital subscriptions that have not been substantially accessed or used
• Duplicate payments or billing errors
• Services not delivered due to verified technical issues on our side
• Prepaid services canceled within the specified timeframe

2. Refund timeframe

Refund requests must be submitted within 14 calendar days from the date of purchase unless otherwise specified in a service agreement. Requests submitted after this period may not be eligible for review.

Approved refunds are typically processed within 7–10 business days. Processing times may vary depending on your payment provider.

3. Refund procedure

To request a refund, please follow the procedure below:

1. Send a written request to our support team using the contact details below.
2. Include your full name, transaction ID, date of purchase, and reason for the request.
3. Provide any relevant documentation or screenshots supporting your claim.
4. Allow up to 3 business days for an initial review response.

Our team will evaluate the request in accordance with this policy and notify you of the outcome in writing.

4. Conditions for approval

• The request must be submitted within the stated timeframe.
• The service must not have been fully delivered or consumed.
• The request must not violate our Terms and Conditions.
• No evidence of misuse, abuse, or fraudulent activity may be associated with the account.

MELVARIONA reserves the right to decline refund requests that do not meet these conditions.

5. Non-refundable items

The following items are generally non-refundable:

• Services already fully rendered or completed
• Custom or personalized digital products
• Promotional or discounted items marked as final sale
• Requests submitted beyond the 14-day refund window

6. Contact information

If you have any questions regarding this Refund Policy or wish to submit a refund request, please contact us: